PizzaExpress is all about a passion and the love of food made fresh, simply, with the highest quality ingredients. So in their kitchens there are no fryers, no microwaves. Just an oven.
by gemma reddick on 14 Jun 2016
Being coeliac and a lover of pizza the coeliac UK recommendation and the great variety of gluten free choices makes pizza express a favourite restaurant for my family. However on my last trip to the harbour side venue in Bristol I was first disappointed by the poor customer service we were not greeted on arrival despite it being quiet and had to seat our selves. When it came to ordering we first ordered our daughters food from the children's menu. Dough balls, as they are her favourite and a GLUTEN FREE margarita. We were interrupted by the waiter at this point who told us not to order her desert at this stage, we then went on to order our mains which where also GLUTEN FREE. Before the waiter walked away I asked if he had got the pizzas as gluten free and was told rather shortly that yes he had got them down. The food was very nice and I enjoyed my meal... until I took a large bit of my daughter’s pizza. Being only five she never manages a whole one so we always order hers gluten free so that we can shear what she leaves. On this occasion however the waiter had not being giving us his attention and failed to put down that the children's pizza should be gluten free. When we spoke to the waiter he initially shrugged it off and said that the dough balls are not gluten free anyway. We explained the situations severity and after couple of quick talks to the manager (who refused to come and talk to us in person) and again to us we came to the agreement that we would not be paying for the meal. This does not solve the fact that I’m now in chronic pain, I’m very disappointed that the level of customer care was so poor that I now have a week or more of stomach cramps to look forward to!