Fat Hippo (Durham)
Born in 2010 with roots in Newcastle Upon Tyne, Fat Hippo is renowned for the best burgers in the North. Recognised for their quality ingredients and quirky flavours, a decent vegan, gluten-free and kids' selection to feed all of the family. This is ‘good old fashioned, roll up your sleeves and get it all over your face’ food.
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Average
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Service wasn’t great. Asked what we’d like to order within 2 minutes of being sat down. Got given a ketchup bottle without the lad and cling film around it, it was grubby too. Sat with empty glasses for a while yet staff stood and chatted. Watched the chef sit on a table on a laptop picking his nose.
Extremely slow service
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We visited the Durham restaurant after hearing good things. It was a very quiet Sunday evening, maximum 4 tables in. 1 hour 15 minute wait for 2 burgers & fries despite tables eating before us that came in 45 minutes after us. No apology after me raising concerns. I’d expect this on a full restaurant. Also found a hair in the cheese sauce.
gorgeous
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very quick on food and drink, staff was lovely and helpful. only thing is that i wish there were more vegan options.
Response From BH on 29 Jun 2025
Thank you for your review! We're glad you enjoyed our food, service, and ambience. We appreciate your feedback about vegan options and will definitely take it into consideration for future menu updates. We hope to see you again soon at Fat Hippo Durham!
Great vegan burgers!
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Great vegan burgers!
Response From BH on 23 Jun 2025
Thank you for your review! We are thrilled to hear that you enjoyed our vegan burgers at Fat Hippo. We strive to provide excellent service and value for our customers. We appreciate your feedback and hope to see you again soon.
Terrible customer service
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Food was beautiful but the service we received from the young male waiter was absolutely disgraceful. Manager didn’t seem to be overly concerned when she was approached about the attitude. Guy at the til completely made a mess of our bill. Would visit again purely due to the food being so nice. Certainly not at Durham though.
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