Grand Central Bar and Grill specialises in fresh authentic American meals, open for breakfast, lunch and dinner. The venue is designed remarkably like a New York contemporary restaurant with some fantastic Americana throughout each area. The menu focuses on classic American food including marinated ribs, toasted quesadillas, 100% beef burgers and some Tex-mex classics.
by kevin on 13 Mar 2019
the waiter was polite but completely inexperienced and seemed not have been properly trained he said he had only been on the job for one week food never before known a pasta dish to be offered but to be informed you do not stock Parmesan cheese sorry but that is not acceptable. The black burger option delivered absolutely ruined so hard by being overdone the menu does not make it clear that the Sunday option is only available on Sunday,s the waiter did not know had to ask a replacement chicken dish was ordered but took so long other guests had finished before main served. Worst cajun chicken ever, chicken over cooked, lack of cajun flavour. 3 times visited the restaurant each time food sent back sorry but enough is enough. Is it a co-incidence the restaurant was not busy.
by Hannah on 09 Mar 2019
Visited the restaurant tonight, and I'm beyond disappointed. I honestly can't remember last time I've had such shocking service! it was soo beyond slow, the last person who joined us for dinner wasn't even acknowledge when they sat down or offered a drink, then it took ages to order, half of our plates were cleared while one of us was still eating, I'm sorry that's just rude. we then sat there for about an hour after our main before we were acknowledged again, in which we were asked if we were ok? not do we want some more drinks or want to see a dessert menu. when we did ask for the dessert menu the young girl said she would return in 5 minutes for our order which she never did. there was a group of the loudest most of obnoxious people sat next to us acting like children, whistling to put there orders through or swearing so that the whole restaurant could hear, not once where they addressed on there behaviour, but apparently if you want to acknowledged or looked after in your Chelmsford branch that's how you behave. I wouldn't mind too much if the service was slow because they were busy but the whole time we were in there, they only had 3 tables full. it seemed like the staff didn't care, had no rush, no sense of awareness, and did everything they could to avoid the table! I've never had any problems in the basildon branch, hard to believe you're even the same chain.
by Pet on 03 Mar 2019
Been a while since last visited and to be honest disappointed.... Service very slow as short staffed. Bar tender admitted not trained in making cocktails and the Pina colanders were awful (although the Espresso Martinis were good). Had to send water jug back as dirty on inside... Food order brought up had to be sent back as not what was ordered. Food at best very average. Staff were friendly and apologetic but not a good experience. Won’t be coming back which is a shame as great location and building.
by Unhappy customer on 24 Feb 2019
Overall I'm very disappointed. Firstly they had forgotten that we had booked for wheelchair. So after moving people we were placed in the conservatory bit where there were no lights on because of the projector for the rugby. We had booked for dinner not rugby. We were placed right in front of screen so that was our quiet family dinner gone. Nobody came to see if we needed any drinks etc and I had to go out to the bar to ask for the bill. Was like we was out of sight out of mind. As for the food it was quite poor for the value. I asked for sweet potato fried and mac n cheese with my burger however when dinners came out this had been forgotten. I was told they would bring them out and to keep the burger. 10 minutes later my sweet potato fries and mc and cheese arrived but by now the burger was cold. The chilli on the nachos was cold and the chicken wings were overdone and burnt. Overall very disappointed considering few years ago when first opened it was lovely! Won't be returning in a hurry much nicer places in town.
by Eileen Bates on 24 Feb 2019
The food and service were both great, however the restaurant is in need of refurbishment. We ate here on a Saturday night and the restaurant (upstairs) was practically empty.