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Privacy notice

Favouritetable is committed to protecting your personal information and respecting your privacy. This notice explains how your personal information is collected, used, and disclosed by Favouritetable Services Ltd ("favouritetable," "we," "our" or "us"). It also contains important information about your rights.

This notice applies to visitors and users ("you") of the favouritetable's website, apps and other online services.

1. ABOUT OUR SERVICES

Our services allow you to:

  • browse our website or app to find a restaurant;
  • create your own account with us;
  • make reservations or join waitlists with our restaurant partners; and
  • write reviews of restaurants you have visited.

If you browse our website, create your own account or write a review, we will collect some personal information about you. We will be responsible for ensuring that your information is secure and for complying with the legal obligations set out in applicable data protection laws. This notice explains what information we collect and how we use it.

Our website and app contain information about restaurants, including how to make a reservation. You can choose to make a reservation or join a waitlist directly with the restaurant, using the contact details we have provided. If this is the case, then we do not collect any personal information from you. The restaurant will be responsible for the collection and use of your personal information and you should check their privacy notice to understand how your personal information may be used.

You may also choose to make a reservation or join a waitlist with one of our restaurant partners by completing a booking form on our website or app. Where this is the case, we will collect your personal information and share it with the restaurant. The restaurant will then be responsible for any further use of your personal information.

This notice does not apply to the processing of your personal information by our restaurant partners. For information about how our restaurant partners collect and use your personal information, please see their privacy notices, which will be available on their websites. We have included links to their websites alongside the relevant listings.

2. THE INFORMATION WE COLLECT

When you use our services, you may provide us with personal information such as your title, first name, last name, email address, postcode and phone number (mobile or home phone number). If you make a reservation through our website or app, we will also collect reservation details (number of guests, date, time and special requests). If you write a restaurant review, the information contained in your review may also constitute personal information.

We do not proactively collect personal information considered as sensitive personal information.

When you visit our website, some information is automatically collected from your device, such as your operating system, access times, browser information (type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this notice. We also collect information about your usage and activity on our website using certain technologies, such as cookies, web beacons and other technologies. This is to help us provide a better / more personalised user experience and service to you.

If you use our website, we may receive your generic location (such as city) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running. We may, for example, receive this information when you select restaurant search locations, choose to publish your location in reviews you leave for restaurants on our website, or in your comments or communications with us.

3. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes ("Purposes") to:

  • provide you with the services, products, and functionality offered on our website / apps / software and fulfil your requests;
  • share your reservation requests with the relevant restaurant partner;
  • communicate with you about your use of our website, services, products and/or functionality;
  • respond to, or follow up on your comments and questions, and otherwise provide customer service;
  • where you have given your consent, communicate with you about special offers and other marketing communications;
  • operate and improve our website, apps, products, services, and functionality;
  • personalise your experience on our website, including displaying relevant advertising;
  • perform statistical analysis;
  • protect, investigate, and deter against fraudulent, unauthorised, or illegal activity;
  • comply with our policies, procedures and legal obligations; and
  • as otherwise consented to by you and as required or permitted by applicable law.

If you do not provide us with certain of your information, we may not be able to fulfil the requested Purpose of collection, such as to respond to your queries or provide our website, apps or services to you.

Where you have an account with us or make a reservation via our website or app, we process your personal information to perform our contract with you. We also process your personal information where it is in our legitimate interests to do so and your interests and fundamental rights do not override those interests, such as to improve our services or protect against fraud, or where you have provided your consent, such as for direct marketing. In some circumstances, we may be obliged to process your personal information to comply with our legal obligations.

4. SHARING YOUR INFORMATION

  • With restaurant partners

When you make a restaurant reservation or request to join a waitlist through our website or app, we automatically provide the information you give us to the restaurant partner in order to facilitate your request. This information may include your title, first name, last name, email address, telephone number name, dining profile, time and date of visit, party size, any special requests or comments that you choose to submit and, optionally, your postcode if you choose to provide it. Your information is provided to the restaurant partner, just as it would if you contacted the restaurant directly. If you provide a mobile phone number in connection with your dining request, restaurants may send you text messages regarding your reservation. Some restaurants also require you to provide credit or debit card account information to secure your reservation.

When you make a restaurant reservation, we may also share with the restaurant additional information about you, such as information about your dining activity and history. We may share with restaurants summary reports of feedback from guests. We will not identify you in any feedback, but please note that a restaurant may be able to tell who you are from your comments or any public reviews, particularly if you give your name or provide contact information, such as an email address.

  • Payment Card Information

To use certain services on our website, such as to make reservations at certain restaurants or to make payments to certain restaurants, we may require you to provide credit or debit card account information. By submitting your credit or debit card account information through our website, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including vendors who provide fraud detection services to us and other third parties) in accordance with our customer terms and conditions.

  • Information you share socially

Our website may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our website may also allow you to connect with us on, share on, and use third-party platforms, including those on which favouritetable has a presence.

Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. favouritetable does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.

  • Other sharing

Other than as set out below and elsewhere in this notice, we do not share your information with third parties:

  • We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of favouritetable or others, or to respond to emergencies.
  • We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
  • We may otherwise share your information as directed by you or subject to your consent.

5. SECURITY AND RETENTION OF YOUR INFORMATION

Favouritetable takes appropriate technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

When your credit or debit card account information is being transmitted to our website it will be protected by cryptographic protocols. To be clear, favouritetable does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.

We will retain your information only for the period necessary to fulfil the Purposes outlined in this notice or as otherwise needed to comply with applicable law.

6. YOUR MARKETING CHOICES

We will only send you marketing communications if you have consented to receive them. You have the right to withdraw you consent at any time.

  • Email: If you no longer wish to receive marketing and promotional emails from favouritetable, you may click on the "unsubscribe" link in the email you receive to opt-out of future email marketing communications.
  • Mobile push notifications: You can use the settings on your mobile device to enable or turn off mobile push notifications from favouritetable.
  • Text messages: If you no longer want to receive text messages from favouritetable, reply STOP (or as otherwise instructed) in the text message.

You may also contact us directly to amend your contact preferences.

Please note that even if you opt-out of receiving marketing communications, we may still need to send you service-related communications.

7. YOUR RIGHTS

Under certain circumstances you have the following rights under data protection laws in relation to your personal information. Please note that not all of these rights are available all of the time, and are subject to certain restrictions.

You have the right to:

  • Request access to your personal information.
  • Request correction of any incomplete or inaccurate data we hold about you corrected, although we will need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information in certain circumstances.
  • Object to processing of your personal information in certain circumstances.
  • Request restriction of processing of your personal information in certain circumstances.
  • Request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format. Note that this right only applies in limited circumstances.
  • Withdraw you consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

You can exercise any of these rights at any time by contacting us using the details set out in the ‘Contact Us’ section of this notice.

We will try to comply with your request as soon as reasonably practicable as required by applicable law. Please note that we may not always be able to comply with your request. For example, we may need to retain certain information for record-keeping purposes, or for other purposes as required or permitted by applicable law.

If you are unhappy with the way we have responded to your request or how we have otherwise used your personal information, please contact us to give us an opportunity to resolve your issues.

You also have the right to make a complaint to the Information Commissioner's Office, the UK’s independent regulator for data protection issues. More details of how to do so can be found at www.ico.org.uk/make-a-complaint.

If you have created an account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information.

8. LINKS TO OTHER WEBSITES

Our website contains links to other websites or services that are not owned or controlled by favouritetable, including links to websites of restaurants and our advertisers, sponsors and partners. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy notices posted on those websites. We encourage you to read the privacy notices of any linked third-party websites when you leave our website.

9. CHANGES TO THIS NOTICE

We may update this notice to reflect changes to our information practices by prominently posting notice of the update on our website or by sending you notification. Any updates will become effective immediately after posting the updates to this notice and apply to all information collected about you. If we make any changes to this notice, we will change the "Last Updated" date above.

10. CONTACT US

If you have any questions about this notice or information we have collected about you, please contact us by email at info@favouritetable.com or by post at:

Favouritetable Services Ltd.
400 Thames Valley Park Drive | Thames Valley Park | Reading RG6 1PT
Attention: Data Privacy Department