Las Iguanas (Royal Festival Hall)

Saturday night ruined by abusive bar and security staff

Wen’t for a night out on Saturday. Had a fantastic night with great music and drinks served, further into the night a misunderstanding occurred, whereby I had knocked and turned a knob connected to the wall, that said “Bar” above. I was unaware that this was the speaker system that connected to the speakers behind the bar which caused the volume of the music to be turned down, and was met with immediate aggression from the bar staff and security team. Upon trying to explain to the 4 Security members surrounding me that It was a complete accident and apologised for my slip up, I was then dragged outside arm in arm with two of the bouncers, and thrown out of the club away from my friends. To be met with an onslaught of verbal aggression and abuse from the “Security team”, as I calmly tried to explain my side of the story, I was dismissed aside by the bouncers. Telling me that I was “Stupid and a F****** idiot” and that “Turning down the music is the same as stealing from the Till” for what I had done. I met them with no aggression whatsoever and profusely apologised calmly again that it was not intentional, the mistake that I had done. To which they responded with that I was only aloud back into the club to retrieve my belongings, and was to then be kicked out, and not to return. Furthermore, the Bouncers then met my friends, whom had come to check if I was ok with verbal abuse and aggression. With even one of the bouncers threatening to confront a friend physically, unless he “Shut his mouth” An abysmal approach from the bouncers and bar staff alike, to what could have been a situation resolved in a much more peaceful manor, instead was dealt with verbal abuse, intimidation and unnecessary physical force. Ruining what was a fantastic night with friends.