Service was smooth and professional yet pleasant and friendly throughout. Food was tasty.

For what was a gift of a day at Kew, with afternoon tea, the tea element was a very pleasant experience to round off what was a really nice day overall

Sorry to say... but the special occasion was tarnished by the disappointing afternoon tea at Botanical. For £32 each I would have expected better than service station sandwiches... ok the crust were cut off but some of the bread was stale. The scones were just about ok, but formulâ hotel jam pots. Place is more like a cafe than a place that is supposed to specialise in afternoon tea. Service was average and certainly not worth £32 each. Kew Gardens are fabulous.... people save some money. Buy a good bottle of bubbles and take a picnic!

Sandwiches were served cold and had little taste, would have been better at room temperature. Scone was good but no choice of plain or fruit. Small cakes were enjoyable but predictable. This tea was a gift and was very much appreciated but was not value for money on the day. As the afternoon was on a Red Letter deal we felt that we were ignored, it was busy as Easter Weekend but we’re not asked once if we wanted more drinks etc. At a cost of £32.00 each was overpriced fir what you received. We were in and out in 50 minutes, very disappointed with the whole experience, would not recommend as better places to have afternoon tea.

2 adults and 2 children for a birthday lunch. Service was fine and setting was lovely. Children's food (chicken/peas/sweetcorn/chips) was disappointing. Cooked OK but really just plonked on the plate. No sense of any effort. Adult risotto was OK. Roast beef also just OK and again not presented with much flair. Puddings were nice. Overall disappointing for a lunch at over £100.