staff were very helpful, attentive and pleasant the food was good we had a lovely time

We visited your restaurant on the 20th of July, for a welcoming home surprise meal for our friend. I booked a table for 8 people at 6pm, two days later I received two emails confirming my booking for 5:30 and another email for 5:45, I then called the restaurant to say my booking was st 6 to which a lady confirmed this and advised she was moving some tables around on the system and 6pm was fine. Ok the day we get a call just before 6 to say we are half an hour late for our booking and that we would only have 1hour and 30 mins to eat. We arrived at the restaurant at 5:50, to which the wAitress met us and confirmed our table was for 6pm The other meme era of our party then arrived and we order mixed order They were cold, dry, and quite frankly disgusting. The other two of our part arriveed at 6:20 (who’s surprise it was) they order off the al a crate menu. 7:20pm we had still not been served or offered a second course. The two other guests never received any food whatsoever, I asked a young waitress “seeing as we need to be out of here at 8 (your rules of a 2 hour dinning time) can we get some service” The so called manager came over and asked if we would like anything else to which I replied we haven’t even been served and our friends haven’t even eaten. She then threw the menus on the tables, the hound waitress slammed glasses and a jug of water down on the table, I asked to speak to the manager, bromwyn I believe her name is shouted across the restaurant “I AM THE MAAMGER” I proceeded to speak to her to say how awful the food and service was to which she stepped closer to me and shouted yet again “I’ll tell you what I’ll give you the bill and you can all leave” I said you can keep your dry food and awful service we’re not paying. I have written a complaint on trip adviser, instagram and Facebook and messages lanterns privately and yet no one has responded. Absolutely disgusted on how we were treated you ruined what was meant to be a lovely home coming meal!

Excellent service

The food was great and the service was brilliant, the waitress we had was really nice and friendly.

It was busy the staff were great kept coming over to make sure all was ok and if we needed anything the food was hot and lots of it and tasted amazing