Heather Farm Café

Coeliacs & Nervous around dog people BEWARE /////

Was told that I need to sign a disclaimer form as I am Coeliac... !!! I refused to and was told by the manager that I could not make any claim! What a way to greet someone ! If I hadn't been so hungry I would have walked out! I have heard them doing this at The Cricketers Pub in Horsell (Same owner).. I contacted the Coeliac Society and advised them what they are doing and she is going to speak to the Coeliac Legal team. I have been a Coeliac for 10 years and never been asked to do this! If eating out for us isn't complicated enough ! Also if you are nervous around dogs - this is NOT the place for you! They seem more geared up for dog owners, they have a list of Dog rules on the wall but they don't seem to enforce them! Dogs allowed to be very close to tables, owners feeding them at the table! Heather Farm should at least have a DOG FREE SEATING ZONE ! I have had 2 dogs so I am not anti dogs! Owners let their dogs walk around the cafe on long leads which could be a disaster! Step up to the plate Heather Farm and make eating out an enjoyable experience for all (it's expensive enough after all!)...

Response From sarah on 16 May 2025
Thank you for your feedback Beverley, it is greatly valued. We offer the allergens app to our customers who inform us should they have allergies. Our customers can then check the ingredients of each dish and make informed decisions of their menu choices. Each menu item on the app is listed with allergens highlighted in bold so the customer can easily see if a menu item is suitable.
We ask our customers to acknowledge our Allergen information, as although the menu item may be free of allergens, unfortunately, it is not possible to 100% guarantee that our busy kitchens are completely free of all allergens due to fryers and cookers being used for more than one product and there may be risk of cross contamination due to this. We provide our staff with in depth training on allergens as we take this very seriously here at Barons. Our allergen information is constantly kept up to date and the app provides information on all 14 allergens. Our cafe is located on the beautiful Horsell Common and there are naturally many dog walkers. We welcome well behaved dogs into cafe and will ensure our staff are consistent with our dog policy. Thank you for bringing this to our attention and sincere apologies for any concerns which resulted from your visit.

Heather farm cafe

Unfortunately, would not go again as think dogs should not be in eating areas. Some people are allergic to dogs ie asthma, so can’t go in the cafe. I like the other Baron’s venues but not this one

Very Happy Dog!

I am a toy poodle called Amber. My 'Mum' often brings me to the cafe after we have had a walk. I always want to come before the walk but she insists it is the other way round!! I find everybody there is very welcoming and loves to see me. If my 'Mum' forgets my water they will bring me a fresh bowl of water straight away. My'Mum' also enjoys coming to the cafe. She finds the food and drink really good. There is plenty of choice and reasonably priced. I would highly recommend Heather farm Cafe to other dogs and their owners.