Bill's - Leeds
Facilities
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Customer Reviews
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Great food
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Always good food, especially their bread and dips.
Lovely meal
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We visited last night and had a lovely meal. The staff and food were fantastic.. the evening also had entertainment included by the party of 4 behind us, two older couples who behaved appallingly when they found out they could not use a Groupon voucher then being rude to staff and finally walking out . It's nice to be able to use a voucher in restaurants however if you can't then take it like a grown up and pay the full price you can use a voucher in another place another time. I felt sorry for the lovely staff member who was trying to deal with the issue professionally but the "grown ups " wouldn't have it.. their loss! ( if you are reading this you should be ashamed of your behaviour however you made us laugh so thank you! )Please have a meal here we enjoyed it and will be returning.
Overcharged
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Okay, where to start. Heard good things about the food and there was a voucher on Groupon for 2 courses for 2 people for around £40 - thought great. Checked with the restaurant when I could use it - (Sun- Thurs 12pm-9pm) excellent. Booked for Thursday evening. Mentioned again we had the voucher as I know sometimes this means a limited menu (even though there was no mention of this on the deal, it just said 'a la carte' menu). Our menus were then swapped to the same menus but with numerous items crossed out. Okay, no problem. Chose our food. Starters came, nice enough. Outside they were also advertising buy 1st drink get second half price on a Thursday, happy days, so ordered 2 drinks each. After starters were cleared (we took some time with them) about 45 minutes went past, still no mains - it was a very hot day and no air con so we were starting to get restless at this point and asked if we could take our mains away instead - they bagged/boxed them up for us no problem. It's worth mentioning the restaurant was very quiet at this point too so not sure why there was such a delay but wasn't too fussed at that point. Bill came - this is where the issues came, it was a full bill - I mentioned again I had a voucher. Okay took some off - still a starter on there - not sure why as we only order 2 as per the deal - was advised that starter was actually for 2 people - no one told us this and it did not mention it anywhere - apparently this was our issue. I advised we would not have ordered another if we had known as we didn't eat it all anyway. All drinks were also full price - I mentioned about the deal (which I had also mentioned at the start of our meal and was advised it was running as advertised) and the other waiter/supervisor (who knows), advised we couldn't have that deal in conjunction with our Groupon offer. Again no mention of this anywhere and we were told otherwise but again apparently that was our issue, okay no problem. Mentioned about the starter issue not being our fault and was told 'we will sort this for you'. Got given a bill with a starter still on it - was told again , could only deduct one off it. At this point I was very embarrassed with all the commotion and just wanted to leave so I paid the bill which was £58.05. It was not until I realised after that the 2 drinks we ordered each would have come to £30 (full price) and the one starter I had to pay for was (£8.75) and we also had a side of chips for £3.25. That was all that was left after the deal. That comes to £42 as per their menus on their website. So not only did we have a very poor experience, and not able to finish our meal inside, I have also been overcharged £16.05, on top of being overcharged for starters and drinks even though we weren't told otherwise. The waitress was nice and even admitted it was her error but apparently that means nothing to this business. In conclusion, what should have been a 'discounted' meal actually ended up costing us £100 and to add insult to injury they already offer 25% off food on Thursdays so we would have been better off not having the voucher at all and using the advertised promotions instead. It was a present for my partner which turned very sour and put us out of pocket. I want to warn anyone else to not buy the Groupon deal and to give the restaurant the opportunity to respond as to why they have stolen an extra £16 from me. It's a shame as to be honest the food wasn't actually bad but the rest of it is not worth it at all.
Lovely evening
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Great food and service would highly recommend!
Food
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Service was excellent very friendly and hard working
Address
1 Albion Place, Leeds, West Yorkshire LS1 6JL
Phone
01132 452 010Hours
Cuisine
British
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