Wildwood (Camberley)

Rude front stuff.

We've booked in our daughter's 16th bday diner on Sat 9th of March with arrival between 4-4:30pm. Part of the group (teenagers under 16) arrived on time and part was late due to a heavy traffic. At arrival we've been "welcomed" by the guy clearly upset making comments about our lateness. He then said that he's got big party booked in later in the evening and we can only stay until 6pm. This was never mentioned when i was booking this in so clearly he just wanted to get rid off us before the dinner even started. In addition, when I was making the reservation weeks prior I've been offered by a nice lady that kids can chose on the day either from main menu or party menu. When I've asked the guy to use party menu he angrily said that he doesn't have it and we simply can't use it. Also, they can't prepare 3 course dinner as they are fully booked and chef won't be able to cook and serve within an hour- the time frame he gave us that we can stay up for. I've comment on him being rude and very unpleasant and I feel like we shouldn't even be staying at all, he said that we are more then welcome to leave. When I've approched kids at the table, they've all said that he was really rude to them too, rushing the order and making them feel really uncomfortable. We've all decided to leave. On they way out we've met a waiter bringing a drinks to our table. When I've said that we are leaving and explained what has just happen he apologised and undertood the reason. You can only imagine how frustrated I was having everything booked in for such a special occasion and having this ruined and spoiled in such a horrible way!! This is the worst customer service I've ever experienced! Unfortunately I didn't catch his name so I've returned few hours later to get his details for an official complaint. He started making the names up. I've told him that he's ruined my daughters 16th birthday dinner and he reacted by calling me "you are an idiot just get out"! Thsi all has been witnessed by other employees. I can't even describe how awfully ofending this was! This person should never work in hospitality industry creating really bad name for the work place he represents!! He not only has offended myslef but also kids under age when they were not supervised by any adult. This is absoluty unacceptable and disgusting!! The worst nightmare ever!!! What a disgrace!!!!