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Careers

Customer Support Agent

location Reading, Berkshire - Hybrid
time Permanent
type £18,000 - £24,000 a year, Full time

Favouritetable is a cutting-edge technology leader in the restaurant management industry, dedicated to delivering modern, high-performance solutions. We focus on innovative design concepts, seamless user experiences, and high-end customer satisfaction. As a fast-growing company, we leverage the latest technologies to empower restaurants with smart tools that enhance efficiency and engagement. Join us and be part of a dynamic team shaping the future of restaurant technology.

About the Role:

Are you a recent graduate or aspiring technology professional looking to start your career in a fast growing software company?

We are seeking a Graduate Customer Support Agent to join our Customer Support team. This role offers an excellent opportunity to gain hands on experience in customer support, software applications and technical problem solving while working with leading hospitality businesses across the UK.
 
As the first point of contact for many of our customers, you will play a key role in delivering exceptional service and ensuring customers get the most from our platform. You will investigate and resolve customer issues, monitor system performance, provide product guidance and work closely with our technical and development teams to deliver effective solutions.
 
This position is ideal for someone who enjoys helping people, has strong communication skills and is eager to develop both technical and business knowledge in a supportive and collaborative environment.
 
Full training will be provided, along with ongoing mentoring and career development opportunities.
 

Key Responsibilities

  • Respond to customer enquiries via phone, email and support tickets.
  • Track, manage and resolve support requests in line with agreed service levels.
  • Monitor systems and respond to alerts where required.
  • Provide technical and non technical support to software users.
  • Assist customers in troubleshooting and resolving issues.
  • Identify root causes of problems and recommend appropriate solutions.
  • Generate technical reports relating to customer issues and resolutions.
  • Support first line support teams with escalated queries.
  • Escalate complex issues to the development team when required.
  • Maintain accurate records of customer interactions and resolutions.
  • Maintaining targets, KPIs, SLAs and report own performance as required


Skills and Experience

Essential

  • Excellent customer service and communication skills.
  • Strong written and verbal English.
  • Good attention to detail.
  • Ability to prioritise tasks and manage workloads effectively.
  • Strong problem solving and analytical skills.
  • First class and highly proficient software skills.
  • A willingness to learn and develop new technical skills.

Desirable

  • Previous customer service experience.
  • Experience supporting software applications.
  • Experience troubleshooting technical issues.
  • Familiarity with helpdesk or ticket management systems.


About You

You will:

  • Be absolutely passionate about technology and software
  • Be eligible to work in the UK.
  • Speak and write English fluently.
  • Be a confident communicator and comfortable interacting with customers and stakeholders.
  • Be reliable, proactive and flexible.
  • Be results driven with a positive attitude.
  • Enjoy solving problems and helping customers.

 

What We Offer

  • Full training and ongoing development.
  • Excellent career progression opportunities.
  • Exposure to modern software technologies and systems.
  • A supportive and collaborative working environment.
  • The opportunity to work with leading hospitality brands.
  • A chance to be part of a fast-growing and innovative technology company.

Apply

For immediate consideration, please send your CV and a short cover letter to:

jobs@favouritetable.com

Apply Now