Testimonials
We're their favourite, because...
Don't just take our word for it, here're what a small selection of users say about Favouritetable.
Favouritetable has been great for us because of its simplicity and straightforward approach. You don’t need a dedicated reservations manager constantly staying on top of it, it just works. 
Mark Dunlop
The Angel on the Bridge, Henley-on-Thames
Favouritetable has been brilliant for us. It’s completely streamlined our service and taken away so much of the day-to-day administrative headache. We can see our bookings at a glance, which helps us plan staffing levels more effectively and make smarter decisions, whether that’s bringing in extra team members or driving quieter days with targeted promotions.
What’s made the biggest difference, though, is the customer insight. Being able to capture and use that data means we truly understand our guests and can deliver a more personalised experience. It allows us to make people feel that extra bit special when they walk through the door, which is exactly what hospitality should be about.
Overall, it’s helped us work smarter, operate more efficiently, and run the business from a much stronger, technology-driven footing.
Kaylee Groucott (Owner)
The Bird in Hand, Wreningham, Norwich
We introduced Lightspeed last summer and Favouritetable was one of the integrations that worked with it.
I’ve tried various reservation apps over the years, but with customers wanting to book online more than ever, having an automated system really helps because you don’t have to worry about the phone.
What I really like is the loyalty side of the Favouritetable and Lightspeed integration. It remembers your customers, shows how many times they’ve visited, and makes it easier for them to book again.
That’s important to me, because building relationships with guests is what hospitality is all about.
Being able to see trends behind the scenes, what people order and how often they return, is valuable information.
Loyal customers forgive the odd mistake and keep coming back, and Favouritetable makes it easy to spot and look after those relationships. For me, that insight and ease of use make a real difference to how we run the pub.
Tanya Wynyard (Business Partner)
The Churchill Arms, Alderholt
Favouritetable are always there to answer your questions and needs. Their customer service is brilliant and they have always delivered any requests promptly. They always seem happy to help and find a way of fitting the favouritetable online bookings system around our business needs. So far we are very happy and I would recommend them to others.
Pamela Mckellar
The Gingerman Restaurant Group, East Sussex
Favouritetable has been great for us because of its simplicity and straightforward approach. You don’t need a dedicated reservations manager constantly staying on top of it, it just works.
The system manages the tables, handles the bookings, and lets you focus on what actually matters: welcoming customers through the door and delivering a great experience.
What I really like is that it’s easy to use, very streamlined, and doesn’t overcomplicate things. There’s no faffing about, it does exactly what it says on the tin, and it helps the business operate in a far more efficient and organised way.
Adam Reid (Owner)
The Whippet and Pickle Supper Club, Holmfirth
Barons Pub Company have used Favouritetable for nearly 9 years now. We’re really impressed with the flexible approach shown by the team at Favouritetable and the positive approach they take to new development. All our requests are dealt with straight away and I can’t think of a booking issue that we haven’t managed to solve between us. The system constantly innovates and over the last few years we have upgraded to online menu pre-orders and pre-payments which really maximises our bookings. Favouritetable has helped us grow the business and we are now regularly booking over 20,000 covers a week across our 12 restaurants.
Clive Price
Barons Pub Company, Multi restaurants – Nationwide
Thank you so much for changing my life! Running our old pub, you have eased so much pain, emails and stress. It's really quite wonderful!
Florence Fowler
The Magdalen Arms, Oxford
Working with favouritetable has made us be able to get back on our feet. After the initial lockdown we were really in a pickle as what to do, we had never done takeaway, we had to turn our entire operation around. We could not keep waiting to see when and if we could open again. We already had the Table Booking with favouritetable, so we turned to the team for advice and guidance.
They were absolutely brilliant, no question was too small or too trivial. They were extremely fast in getting the takeaway/collection system off the ground, it’s not just a really good software program but they understand how restaurants work. They also assisted us with QR codes for our menus, that we can change via the addition of a marketing page that we can access. They are totally on top of all COVID safe rules and regulations and are always offering us valid and useful information.
Our customers also comment on how easy it is for them to access the menus and place orders.
Thank you all very much, we look forward to a long and prosperous partnership for many years to come, growing together!.
Lynda & Sarah
Crabshack, Worthing
We’ve been using Favouritetable Pro for over three years now, and it’s become an essential part of how we run our business. As a busy riverside pub and restaurant in the heart of Henley-on-Thames — home to the Henley Royal Regatta — managing bookings smoothly, especially during the summer months, is absolutely crucial.
Favouritetable Pro makes that easy. It’s intuitive, reliable, and flexible enough to handle everything from online reservations to walk-ins and group bookings. The insights and reports help us plan ahead and reduce no-shows, while the support from the Favouritetable team has been first class. It’s a partnership that genuinely helps us deliver great hospitality in an iconic riverside setting.